faqs

💬 Ordering & Products

What products do you offer?

We offer a wide variety of cannabis and CBD products, including flower (Sativa, Indica, Hybrid), THC and CBD edibles, vape carts, concentrates, tinctures, and more. All our products are lab-tested for potency, purity, and safety.

Are your products lab-tested?

Yes. Every product we sell is lab-tested for quality assurance. We only work with trusted growers and manufacturers who meet strict testing and compliance standards.

Can I buy cannabis online legally?

Yes. We ship only where permitted and comply with local and federal shipping regulations. Make sure to review your local laws before ordering.

🚚 Shipping & Delivery

Do you ship nationwide?

Yes, we ship to all 50 U.S. states and select international locations where permitted. All orders are packed discreetly using tamper-proof, smell-proof packaging to ensure privacy and freshness throughout transit.

How long does delivery take?

Most orders are processed within 24–48 hours and delivered within 3–7 business days. You'll receive tracking details once your order ships.

Is shipping discreet?

Absolutely. Your privacy is a top priority. All packages are shipped in plain, unbranded boxes or envelopes with no cannabis markings or logos.

What is your shipping policy for high-value orders?

All orders with a total value exceeding $500 are eligible for complimentary standard shipping, allowing you to enjoy fast and reliable delivery at no additional cost.

🛡️ Payments & Security

What payment methods do you accept?

We accept secure payments via major credit/debit cards and alternative payment options (depending on your region). All transactions are encrypted and protected.

Is my payment information safe?

Yes. Our checkout process uses SSL encryption and complies with PCI security standards. Your data is never stored or shared.

Do you offer refunds or returns?

Due to the nature of our products, we do not accept returns. However, if there's an issue with your order (damaged item, wrong product, etc.), contact us within 48 hours and we’ll make it right.

📦 Order Support

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can also log into your account to check your order status.

I received the wrong item — what should I do?

Please contact our support team within 48 hours of receiving your order. We’ll verify the issue and arrange a replacement or store credit.

Can I cancel or modify my order?

Orders can only be canceled or changed within 1 hour of placing them. Once processed, they are packed and shipped promptly.

What is your shipping policy for high-value orders?

All orders over $500 qualify for free standard shipping.

🌿 Product Use & Safety

How do I know which product is right for me?

Check out our Shop by Effect section for guidance—whether you’re looking for sleep, energy, pain relief, or relaxation. Still unsure? Contact our team for personalized recommendations.

How strong are your edibles and vape products?

Our products come in a variety of doses. All THC and CBD levels are clearly labeled. If you're new to cannabis, we recommend starting with a low dose and going slow.

Are your products suitable for beginners?

Yes! We carry a wide range of beginner-friendly options and provide support to help you get started safely and confidently.

🧠 General Info

Do I need a medical card to order?

In most cases, no medical card is required. Our products are sold under legal hemp and cannabinoid guidelines, compliant with the 2018 Farm Bill. However, always check your local laws.

Is there an age restriction for buying?

Yes. You must be 21 or older to purchase from Greenzonela. We verify age during checkout.

How can I contact customer support?

Our THC experts are available 24/7 via live chat, email, or contact form. We’re always here to help with questions, recommendations, or support.

What is your shipping policy for high-value orders?

All orders over $500 qualify for free standard shipping. We ensure every package is carefully packed and shipped discreetly to maintain your privacy and satisfaction.

OUR PRODUCTS